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Most IT providers stop at support. LANTEK provides proactive management across devices, infrastructure, cybersecurity, cloud services, backup, compliance and business continuity. Instead of managing individual technologies in isolation, we take accountability for the systems your business depends on every day. One team. One point of responsibility. Since 1998.
Cross-skilled service-desk, field-support, infrastructure, cloud, backup and security professionals.
Integrated operational and security capability, supported where required by specialist cybersecurity partners.
Fewer gaps between suppliers, clearer accountability and practical day-to-day support.
Managed IT Services in ninety seconds
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Managed IT Services
Managed in isolation
- Devices, cloud, backup and security billed by different suppliers
- Gaps between them nobody owns
- No single point of accountability
Managed by LANTEK
- One team across devices, infrastructure, cloud, backup, security and compliance
- One fixed monthly fee
- One point of responsibility, since 1998
One team. One point of responsibility. Since 1998.
Get Your Free Health CheckMost IT providers stop at support. LANTEK provides proactive management across devices, infrastructure, cybersecurity, cloud services, backup, compliance and business continuity. Instead of managing individual technologies in isolation, we take accountability for the systems your business depends on every day. One team. One point of responsibility. Since 1998.
Cross-skilled service-desk, field-support, infrastructure, cloud, backup and security professionals.
Integrated operational and security capability, supported where required by specialist cybersecurity partners.
Fewer gaps between suppliers, clearer accountability and practical day-to-day support.
What is included in LANTEK managed IT support?
LANTEK managed IT support includes continuous monitoring of every endpoint and server, automated operating system and third party patching, preventative maintenance, remote and on site support, asset and licence tracking, and regular reporting. It is charged as a fixed monthly fee rather than per incident, so the incentive is to prevent problems rather than to attend them.
Reactive support runs at half an hour per user per month, pooled across the whole team. Proactive work, meaning the monitoring, patching and automated remediation, is never billed against that pool. Details are on the service plans page.
How quickly does LANTEK respond to a support request?
Response times are set in the service level agreement and vary by severity. A business down incident, meaning nobody can work, carries the fastest response. A single user problem carries a longer one. LANTEK agrees those targets in writing before the service starts and reports against them, because a response time that is not measured is a sentence in a brochure.
What does 24/7 monitoring actually mean in practice?
It means software agents on every managed device and server continuously report health, security and performance data to a central platform, and defined conditions raise an alert automatically at any hour. Disk failures, failed backups, unusual sign ins and stopped services do not wait until Monday. Round the clock human security analysis is part of the SENTINEL plan specifically.
Do we keep our own IT person?
Many LANTEK clients do. A common arrangement is a co-managed one, where an internal IT person keeps the relationships and the day to day, while LANTEK provides the monitoring platform, the security layer, out of hours cover and specialist escalation. That removes the single point of failure a one person IT department creates when they take leave.
An IT audit,
and a free dark web scan.
Our specialists audit your network, computer systems, Microsoft 365 environment, cybersecurity controls and backups on site, then hand you a written report with a prioritised action plan. Every audit includes a free dark web exposure scan, run against your domain before anybody visits.
Worried about what it takes to move?
Changing IT provider is the single biggest reason businesses stay somewhere they have outgrown. We plan the move around your working week, and we help carry the cost of getting across. Ask us how that works when we speak.