by admin | Feb 11, 2020 | Managed IT and providers
3 September 2026LANTEK Computers A service level agreement is meant to convert a vague promise of good service into something measurable. Most of the ones we read do half of that job, and the half they leave out is the half a client cares about. Every figure used...
by admin | Feb 13, 2018 | Managed IT and providers
3 September 2026LANTEK Computers You have asked three providers for a quote and they have arrived in three different shapes. One is per user, one is per device, one is a single figure with no working shown. One includes something called endpoint protection, another...
by admin | Jul 12, 2017 | Managed IT and providers
3 September 2026LANTEK Computers A lot of businesses arrive at a genuine dilemma. They have somebody in-house who is good, who knows the business properly, and who is the reason things work. They also have a problem that person cannot solve, which is that there is one...
by admin | Nov 15, 2016 | Managed IT and providers
3 September 2026LANTEK Computers Break-fix is not a bad model. For a business of four people with three laptops and cloud email, paying somebody hourly when something breaks is the correct answer, and a monthly fee would be waste. The problem is that businesses grow...